Law No. 93/2021 of December 20 approved the GENERAL WHISTLEBLOWER PROTECTION REGIME, implementing Directive (EU) 2019/1937 of October 23, on the protection of persons reporting breaches of Union law, thereby mandating the existence of internal reporting channels within organizations.

PLURICOSMÉTICA – COMÉRCIO DE PRODUTOS DE COSMÉTICA, S.A., in compliance with legal requirements, provides a system that allows whistleblowers to directly and confidentially report any practice that may constitute a breach or irregularity within the company via an email address.

Through our Whistleblowing Channel, any employee can also report incidents of harassment occurring within the organization that they have knowledge of.

Consult our Whistleblowing Regulation and our Privacy Policy here.

KEY QUESTIONS

What can be reported?

Any act or omission contrary to national or EU legislation, including but not limited to public procurement, money laundering, financial markets, terrorism financing, product safety, transportation safety, food safety, environmental protection, public health, consumer protection, personal data protection, and competition.

Incidents of moral or sexual harassment within the organization can also be reported.

The whistleblowing channel is not intended for complaints unrelated to the above topics, which will not be processed through this channel.

The whistleblowing channel MUST NOT BE USED for other purposes. To submit complaints about products purchased from PLURICOSMÉTICA – COMÉRCIO DE PRODUTOS DE COSMÉTICA, S.A., or about your shopping experience or interactions with the services of PLURICOSMÉTICA – COMÉRCIO DE PRODUTOS DE COSMÉTICA, S.A., please use the contact form (https://www.pluricosmetica.com/en/contacto/), call +351 223 753 749 (weekdays - 09h00 to 13h00 and 14h00 to 18h00, calls to national landline - PT), or use the electronic complaints book (https://www.livroreclamacoes.pt/Pedido/Reclamacao).

What violations can be reported?

Violations already committed, ongoing, or anticipated.

Who can report?

Anyone with knowledge of information related to violations obtained within the scope of their professional activity – including candidates, private, public, and third-sector employees, former employees, service providers, subcontractors, suppliers (or any individuals under their supervision), shareholders, statutory bodies, volunteers, or interns (whether paid or unpaid).

Is the whistleblower protected?

Yes. Special protective measures ensure anonymity and prevent retaliation (direct or indirect).

Can the report be anonymous?

Yes. Confidentiality of the report, as well as the protection of the identity of the whistleblower and others involved, are essential components.

How can a report be made?

Reports can be submitted in writing via the following email address: [email protected].

If possible:

• Indicate the subject / factual basis of the complaint (a brief and clear description of the facts being reported).
• Indicate the time(s) of occurrence of the facts (whether the facts have already occurred, are currently occurring, or will occur in the future, and in any case, specify the dates and times).
• Indicate who is involved in the facts (provide the identity and roles/positions of the individuals involved, either by suspicion or authorship).
• Indicate in which department(s) or organizational unit(s) the facts have occurred, are occurring, or will occur.
• Indicate how you became aware of the facts (whether you witnessed them—saw or heard them—or if they were reported to you by someone else. In this case, specify who that person(s) is/are and how or where they can be contacted).
• Indicate who else is aware of the facts (provide the identity and roles/positions of these individuals).
• Indicate where evidence related to the reported facts can be found (provide the location of documents and/or other elements that support the reported facts, if available).
• Attach files containing evidence or indications of the reported facts.

Who receives and follows up on reports?

Our reporting channels are managed externally for receiving reports and internally for follow-up, ensuring confidentiality and anonymity of whistleblowers and other individuals mentioned in reports.

If the report is not anonymous, is it possible to receive follow-up information?

Yes.

Within 7 days, whistleblowers are notified of report receipt and the conditions for external reporting (if applicable).

Within a maximum of 3 months from receipt, whistleblowers are informed of the measures planned or adopted and the rationale for following up on their report.

Whistleblowers can also request, at any time, the results of the analysis conducted on the report within 15 days after its conclusion.