01. INTRODUCTION

The General Data Protection Regulation (RGPR), which will take effect from May 25, 2018, aims to regulate the processing of personal data and ensure their protection.

Through the implementation of the regulation, we seek to establish all the rules that prevent the misuse of personal data, applying new control mechanisms to ensure their privacy. This regulation applies to all personal data of individuals residing in the European Union.

Our Commitment:
As Data Controller, Pluricosmética will collect the data strictly necessary for the purposes for which they were authorized by the data subject, we will not use the data for purposes other than those you have consented to; we will only keep the data for the period necessary for the provision of our service; We also undertake not to transfer your data to third parties, in addition to those strictly necessary and authorized by the holder of the personal data.

Your commitment:
We intend in all our communications to be transparent and clear about our data privacy policy. Therefore, taking into account your choice, if you wish to continue to receive communication from us, we will need your consent and at no time do we intend to spam, but rather provide information that is relevant and of interest to you.

• CONSENT :
  We intend to communicate only and only with people who have given their express consent, in an exceptional way we will be able to communicate with them when communication is essential for the provision of a service.
  You can change your settings regarding the privacy of your personal data at any time in your customer area.

• TRANSPARENCY
  It is our goal to continue to be transparent in all communications regarding our services and information of interest to the data subject.

• PORTABILITY
  If you wish, we provide a file with your personal data in digital format so that you can consult them or export them to another service.

• RIGHT TO FORGET
  You can delete your personal data at any time, however you will lose access to your customer account. We undertake not to carry out any processing of your data after this request. We warn, however, that they will be stored for the legally defined period to comply with legal obligations.

• SAFETY
  Pluricosmética is aware that personal data are extremely confidential, so it has implemented all possible standards and rules in order to prevent possible security breaches that could put your data at risk.

02. RESPONSIBILITY FOR THE COLLECTION AND PROCESSING OF PERSONAL DATA AND APPOINTMENT OF A DATA PROTECTION PERSON

Your data will be collected and processed by Pluricosmética SA , legal person number 503 890 278, headquartered at Travessa do Barreiro, nº135 4470-574 Maia, hereinafter Pluricosmética . This is the company responsible for processing personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter GDPR). For questions related to the processing of your personal data, you can contact Pluricosmética through the following means:

Telephone : 223 753 749, with opening hours: Monday to Friday from 9 am to 6 pm;
Registered letter : Customer Service
Travessa do Barreiro, nº135 4470-574 Maia

Pluricosmética has appointed a Data Protection Officer, who can be contacted at the following email address:
Email : dpo@Pluricosmética.com

03. PROCESSING AND AMENDMENT

By making their personal data available to Pluricosmética, the customer acknowledges and consents to their processing in accordance with this Privacy Policy and the rules and principles contained in the respective terms and conditions of the services used. To this extent, and with regard to the processing of personal data, the customer must read this Privacy and Cookies Policy together with the General Terms and Conditions of Use. We inform you that, whenever necessary, we will change this Privacy and Cookies Policy without the need for any prior authorization.

04. WHAT IS PERSONAL DATA?

This is any information, of any nature and regardless of the respective support, relating to a natural person, directly or indirectly, identified or identifiable (data subject).

05. WHAT PERSONAL DATA IS COLLECTED AND PROCESSED and on what legal basis?

The personal data collected by Pluricosmética are those strictly necessary for the purpose of the treatment, namely, the name, address, taxpayer number, telephone number or e-mail of our customers, but other data necessary for the provision of products or services may be collected. . Personal data will be processed based on the express and specific consent previously given. Pluricosmetica may also process the data necessary, namely, for the execution of a contract or compliance with legal obligations.

06. WHEN AND FOR WHAT PURPOSE DO WE COLLECT PERSONAL DATA?

The personal data we collect from our customers is requested when making a purchase or ordering products or services in one of our Pluricosmética stores or on our website, when creating a customer area on the Pluricosmética website, or when joining a Pluricosmética loyalty program. Some of the personal data must be provided. Pluricosmética will inform you of this obligation. The provision of incorrect or inaccurate data is the sole responsibility of the customer who owns them.

The collection and processing of personal data by Pluricosmética have the following purposes ( 1. ) Customer management, ( 2. ) Marketing or Telemarketing, ( 3. ) Profile definition, ( 4. ) Video surveillance and ( 5. ) Recruitment, which we detail below:

1. Customer Management, since Pluricosmética is dedicated to the sale of cosmetics and aesthetics, and also to the provision of ancillary services, such as after-sales service and training, through physical stores and the online store, the processing of your data it is necessary for the fulfillment of the contract of purchase and sale or provision of services to be entered into. If you wish to join the Pluricosmética loyalty program (from now on, Sou + Pluri Card) you will be asked for personal data in the subscription form, as well as acceptance of the Sou + Pluri Card General Conditions. The provision of your personal data is essential so that you can enjoy all the advantages of the Sou + Pluri Card, that is, the treatment is necessary for the execution of the contract entered into, in the fields marked as "mandatory". purpose will be kept for up to 2 years after the Customer's last commercial contact with Pluricosmética.

2. Marketing or Telemarketing, Pluricosmética may process the personal data collected to send the respective owner information about products and services marketed by it. This processing of personal data will only be carried out with the express consent of the holder, provided in particular at the time of signing up for the Sou + Pluri Card through the form, when creating a customer file in a store, an online account through the website, or when subscribing to our newsletter. If you consent, you will receive marketing communications via email, post, telephone and/or SMS. We may share the personal data collected with third parties that manage social networks, such as Facebook, for the purpose of carrying out marketing campaigns through social networks. by its owner. Personal data collected for this purpose will be kept for up to 2 years after the Customer's last commercial contact with Pluricosmética.

3. Definition of profiles, Pluricosmética performs the definition of profiles based on information related to purchases made in our physical stores and/or in our online store, as well as the use of the Sou + Pluri Card, recording the products purchased, paid, date and time, as well as the place of purchase. The information collected is analyzed to identify your consumption profile, allowing Pluricosmética to improve its offer, plan its communication and manage the Sou + Pluri Card, sending personalized information appropriate to the profile of each customer.

4. Video surveillance, Pluricosmética stores have a video surveillance system, duly signposted. The image recordings obtained by the video surveillance systems are kept, in an encrypted record, for a period of 30 days from the respective capture, after which they are destroyed (without prejudice to the conservation for a longer period in case of legal proceedings).

5. Recruitment, Pluricosmética, during the staff selection and recruitment process, collects and processes the personal data of the respective candidates. The personal data of any candidate will be kept for five years after their collection.

6. The personal data collected will also be processed to respond to questions, suggestions or complaints presented by the respective holder to Pluricosmética. In this case, the personal data will be kept for two years after Pluricosmética's last reply.

07. SHARING OR TRANSFER OF PERSONAL DATA

Pluricosmética may use subcontractors for the maintenance, accommodation and management of its IT systems and equipment, under the terms allowed by the legislation that regulates the processing of personal data, these entities being obliged to maintain secrecy and guarantee security in relation to the personal data to that, for this purpose, they have access, and they must not use this data for any other purposes, or for their own benefit, nor relate them to other data they have.

Personal data may also be made available to the courts and other competent authorities, in strict compliance with the provisions of the law.
Personal data collected by Pluricosmética will be processed within the European Union.

08. PERSONAL DATA STORAGE PERIOD

Pluricosmética retains personal data during the retention periods identified above and only for the necessary period of time, or for the fulfillment of obligations to which it is legally subject. In any case, once the relationship with the holders of personal data has ended, they are no longer processed for commercial purposes.

09. SECURITY AND CONFIDENTIALITY OF PERSONAL DATA

Pluricosmética is committed to the implementation of all necessary precautions to preserve the confidentiality and security of the personal data collected and processed, preventing them from being distorted, damaged, destroyed, or that unauthorized third parties have access to them.

State-of-the-art technical and organizational security measures have been developed, especially with regard to information systems. However, we do not control all the risks related to the use of the Internet, alerting from now on to the existence of possible risks associated with its use and functioning, and consequently, the sharing of personal data in this way.

10. RIGHTS OF THE HOLDER OF PERSONAL DATA

In accordance with current legislation, the holder of personal data has the right to access and rectify their data, as well as the right to request their deletion, oppose their treatment and obtain their limitation or portability to the extent that this is applicable.

You can also object to your data being used for the purpose of creating your customer profile, in which case you will no longer benefit from personalized offers or services.

The exercise of any of the rights legally conferred, by the respective holder, must be done by means of a letter (or email message) signed by the holder.

The rights conferred can be exercised through direct contact with Pluricosmética by:

• Registered letter : Customer Service

• Travessa do Barreiro, nº135 4470-574 Maia
  

• Email : dpo@Pluricosmética.com

The holder of the personal data must bear in mind that, in certain cases (such as for legal reasons) his request may not be immediately fulfilled. In any case, you will be informed of the measures taken in this regard, within a maximum period of one month from the moment the request is made.

The holder of personal data may also withdraw his consent at any time, when applicable, through the channels provided for this purpose by Pluricosmética. However, the withdrawal of consent does not compromise the lawfulness of the treatment carried out based on the consent previously given nor the subsequent processing of the same data, based on another legal basis, such as the fulfillment of the contract or the legal obligation to which Pluricosmética is subject.

11. RIGHT TO FILE A COMPLAINT

For any question about the collection and processing of data by Pluricosmética, the respective holder may contact the Data Protection Officer by email at dpo@Pluricosmética.com.
You can also file a complaint with the National Data Protection Commission (CNPD), R. de São Bento 148, 1200-031 Lisbon, about the way Pluricosmética collects and processes personal data.

12. USE OF COOKIES

As already mentioned, Pluricosmética collects and processes the personal data necessary for the availability and operation of its website, guaranteeing, however, adequate levels of security and protection of the personal data of its users. For this purpose, various physical, logical, technical and organizational security measures were adopted in order to protect personal data against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as against any other form of illicit treatment.

Notwithstanding the security measures adopted by Pluricosmética, the user must keep the access codes secret, not sharing them with third parties, and must also follow the recommended security practices, namely regarding the installation and updating of the necessary security applications, namely, the antiviruses.

Pluricosmética uses cookies on its website, considering as such, small text files with relevant information that the access device (computer, mobile phone/smartphone or tablet) loads, through the internet browser (browser), when a website is visited by the user.

The cookies used by Pluricosmética make it possible to improve the performance and browsing experience of its users, increasing, on the one hand, the speed and efficiency of response and, on the other hand, eliminating the need to repeatedly enter the same information. The placement of cookies not only helps the website to recognize the user's device the next time the user visits it, but it will also be essential for its operation. The cookies used on the website by Pluricosmética do not collect personal information that allows the user to be identified, saving only generic information, namely the form or location/country of access and the way in which the user uses the website, among others. Cookies only retain information related to the user's preferences and the user can, at any time and through his internet browser (browser), decide to be notified of the reception of cookies, as well as block their entry into his system.

It is noted, however, that the refusal to use cookies may result in the impossibility of accessing some of the areas of the Pluricosmética website.

13. COOKIES USED BY Pluricosmética

Pluricosmética uses different types of cookies, as described below:

1. Essential cookies - some cookies are essential to access specific areas of the Pluricosmética website, allowing navigation and use of its applications, such as access to secure areas of the website, through login. Without these cookies, services that require them cannot be provided;

2. Functionality cookies - functionality cookies allow you to remember user preferences regarding navigation on the website, thus not needing to reconfigure and customize it each time you visit it;

3. Analytical cookies - These cookies are used to analyze how the user uses the website, allowing to highlight articles or services that may be of interest to them, and to monitor the performance of the website, knowing which pages are the most popular, which method of connection between pages that is most effective or to determine why some pages are receiving error messages. These cookies are used only for the purpose of creating and analyzing statistics, without ever collecting personal information.

Thus, Pluricosmética can provide a high quality experience by customizing its offer and quickly identifying and correcting any problems that arise.

Also in terms of validity, there are two types of cookies:

1. Permanent cookies – these are cookies that are stored on access devices for the period of time strictly necessary ( by the expiration date of the same ), at the level of the internet browser (browser), and are used whenever the user visits the website again. of Pluricosmetics. In general, they are used to direct navigation according to the user's interests, allowing Pluricosmética to provide a more personalized service;

2. Session cookies - are temporary cookies, which are generated and are available until the session ends. The next time the user accesses their internet browser (browser) the cookies will no longer be stored. The information obtained allows you to manage sessions, identify problems and provide a better browsing experience.

The user may deactivate part or all of cookies at any time. Each browser has its own configuration process for this configuration. The non-acceptance of cookies may prevent the use of some of the features of the Pluricosmética website.

Pluricosmética may also use cookies when opening newsletters/emails, for statistical purposes, which allow us to know if they are opened and to check the clicks through links or advertisements within the newsletter. The user always has the possibility to deactivate the sending of newsletters/email through the specific option in the footer of the same.